Tag: online learning

Troubleshooting Questionmark Perception database connections

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We’ve had just about every sort of database connection issue with our two Questionmark Perception servers, so in the interest of saving someone else the kind of struggles we’ve gone through, here are some things to look for.

  1. tnsnames.ora issues:
    There is a file that lives in a subdirectory of the Oracle folder – this directory may be called Oracle_Home, Oracle9 etc, and is often but not always in the root directory of the server.

    A typical path to the tnsnames.ora file on a server is

    E:\Oracle_HomenetworkAdmintnsnames.ora

    There are a variety of things that could be incorrect in this file.

    1. Hidden control characters brought in during copy and paste:
      If you copy and paste the settings from some email programs into this file, you may be adding hidden control characters to the tnsnames.ora file. You won’t be able to see them but they’re there, and they’re screwing things up.

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