Tag: human performance Technology

Decision support tools, performance support systems and just-in-time learning

Where is the best spot for an educational (or other) intervention?

When there is a workforce performance or knowledge gap to fill, trainers understandably think first of using training to fill it. But is more training really always the best answer? Depending on the skills involved and the characteristics of the audience, process improvement, usability improvement, training or performance support may all be worth considering.

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