Confluence: create structure to help new wiki users get started
Once you’ve created a shared online space for your coworkers, you may discover with some frustration that it doesn’t receive the level of interest you are hoping for. One reason for this reluctance to contribute may be lack of structure. Wikis don’t make a lot of assumptions about how you want to structure or navigate through your data, and this lack of structure can be confusing and somewhat intimidating to users, particularly if they aren’t sure where to put their information. This confusion is not limited to non-technical people: I’ve seen IT community sites and wikis lose members largely because of poor planning and navigational cues.
Although theoretically, the ability to add labels or tags to wiki pages eliminates the need to put them in any particular location within the site structure, people still like to know “where they are” within a site because the relationships between documents carries a lot of information about the significance of the document itself. Users need clues as to what else might be there and what to expect when they click to other pages.
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