Captivate scoring problem

An instructional designer came to me with a Captivate issue the other day. She had converted a working version 3 Captivate file to version 4. The converted file no longer calculated scores properly. There was a walk-through tutorial showing how to use a new web application, then a short multiple-choice quiz with 5 questions. The setting “Show Progress” was turned on, so each question should show a label: “Question 1 of 5, Question 2 of 5, etc.”

In version 3, everything had worked fine. In version 4, things looked fine in Edit mode, but at runtime, the numbering was off. The first question was numbered “Question 2 of 7” and it would increment from there.



I immediately assumed it was counting clickboxes from somewhere else in the file, but when I looked at the Advanced Interaction page, Add to Total was grayed out for all buttons and clickboxes, and Track Score was also not checked for any of them. So, I assumed it could not be the clickboxes. Thinking it might be some corruption in the question slides, I re-created all the quiz questions, and yet the problem remained. 

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Decision support tools, performance support systems and just-in-time learning

Where is the best spot for an educational (or other) intervention?

When there is a workforce performance or knowledge gap to fill, trainers understandably think first of using training to fill it. But is more training really always the best answer? Depending on the skills involved and the characteristics of the audience, process improvement, usability improvement, training or performance support may all be worth considering.

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Advanced interfaces, “Smart Ecosystems” and performance support systems in the workplace

“A civilization without instrumentalities? Incredible.” –Forbidden Planet

Although it often seems that computers and communication devices have been growing smaller and smaller with no end in sight, for some purposes, they are still far too intrusive and unintuitive. There are many workplace scenarios where data and communication services would be very beneficial as performance support systems, but the constraints and awkwardness of existing computer interfaces would interfere with the task at hand.

Fortunately, researchers have been working steadily for decades to make computers and communication devices nearly vanish by embedding them into our surroundings and networking them so they can sense the environment and interact with us in a manner that would integrate better with our living and working situations. 

Early research groups developed scenarios to demonstrate the utility of these systems, which included independence support for the elderly, meeting facilitation, augmented driving and enhanced social interaction.

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